Customer Service – Yes, it’s as simple as a smile.

Customer Service – Yes, it’s as simple as a smile.

Customer Service – Yes, it’s as simple as a smile. Customer service, communication, human courtesy, manners. Should they not all go hand in hand? My answer is yes! I was raised with the edict of using your manners…please, thank you, hold the door open for others. Are manners gone? I think the same is true for communication and customer service. A frustrating event happened to me which got me thinking about this blog. I was having some work done at my house, and the company never showed up. They didn’t even call to say they wouldn’t make it.  I had to initiate the phones calls to determine why the repairman …

Infographics – How we read today

Infographics – How we read today

Infographics – How we read today Infographics are hot, hot, hot. It is easy to find the important information, there are not a lot of words to read, and the pictures are pretty. Today’s blog is inspired by Kendra Lee’s of the KLA Group Weekly Sales Tip: “Create a one-page infographic. Reps, techs, and consultants need something eye-catching and informative that they can share with customers. Infographics are a comprehensive, well-designed visual that reinforces confidence and pride in working with you.” With the infographic trend, hundreds are being created, launched, and promoted online every day. They have the opportunity to be viral (as viral as a business infographic can be!) …

Just Write…

Just Write…

Just Write… Write, just a little bit, every day. Easier said than done, isn’t it? And when I say write, just a little bit, every day I’m not talking about my diary. I’m talking about my blog. I believe (and almost started this paragraph with this saying) ‘life gets in the way’. There are so many things I feel I have ‘committed’ to and the list keeps growing. So then why does something as important as my blog consistently fall to the bottom of the list? It’s easy to write because it’s on topics I know and am passionate about. I sometimes get stuck thinking of a topic, but with …

How Do I Look?

How Do I Look?

How Do I Look? Mirrors are wonderful things. Most people would think that their only function is to see their own reflection. Get up in the morning, shower, get ready for work and check your appearance in the mirror. Make sure what’s reflecting back is acceptable and presentable. Are there hairs out of place, is our tie askew or straight, was coffee dripped down a clean white shirt? All of these things we check. But there are other images that we can see in mirrors. Getting a baby to look at their reflection and get a good laugh, using a mirror to see around a blind corner, or even looking …

Top 10 reasons I love HPC and the SC conference

Top 10 reasons I love HPC and the SC conference

Top 10 reasons I love HPC and the SC conference This week is the annual supercomputing conference, this year held in New Orleans. I put together my Top 10 reasons I love the HPC industry and this show. The show is a reunion of old friends You can’t walk the show floor without seeing a friend from either years ago or one you made last year. A friend in HPC is a friend forever. But you always make new friends New people come in and we all instantly welcome them. We all have like interests and the conversations are so interesting and thought provoking! The technology new and old is …

Course Corrections in Marketing – it’s ok if they happen

Course Corrections in Marketing – it’s ok if they happen

Course Corrections in Marketing – it’s ok if they happen I did something today that I have only done once before; I totally messed up my travel itinerary. I’m a day off on everything. When this was brought to my attention, I had a beverage and started the phone calls to change the plans. Is this ideal, no. Did it work out, yes. Did it work out great, well actually yes. I started thinking about how this relates to marketing and marketing activities. We often start our marketing activities with the best intentions and at some point we have a trigger that lets us know we should reconsider our direction. The …

#H2H: Wow, what a concept!

#H2H: Wow, what a concept!

#H2H: Wow, what a concept! I was in the same building as my-planned-to-be new dentist. I need an appointment. I thought, well why don’t I just walk in and talk to the human behind the counter face-to-face and ask for an appointment. Well no, that doesn’t always work. I was waiting for about 5 minutes while the person behind the counter chatted with the other person in the waiting room. When that person walked away from the counter, I thought good – I can get my appointment. The person behind the counter was then busy with some paperwork. Then the phone rang and she took the call. I walked out. …

Veterans Day

Veterans Day

[section background_repeat=”repeat” background_position=”center top” background_attachment=”static” background_scroll=”none”] November 11, 2009:  Veteran’s Day This blog is re-cycled from one I wrote in 2009. It’s worth repeating. I’m sitting at a Starbucks working. It’s my third day in a row, so I’m starting to look like a regular at this Starbucks that is far away from home in Retirement-Community, Florida. And that’s ok because I get to meet some new and interesting people. So Bob stops by my table.  “You were here yesterday”, he tells me. “Yes, Bob, I was”, I reply.  Then I look at his hat – Bob is a World War II veteran. “So Bob, you were in the war?  …

Slow Down! Well, maybe not…

Slow Down! Well, maybe not…

Slow Down! Well, maybe not… I was talking with a “wriend” (my word for work-friend) yesterday. We were chatting about our work and life situation. I lamented – gee I have a lot going on. I’m in a job transition and I’m looking for a new opportunity, I am working through my hip rehab, a close family member passed away, I got the worst haircut ever – what is the universe trying to tell me? He told me: The universe is telling you to Slow Down! My wriend has a point. By the end of June, I had flown 120,000 miles all around the world. I’m shocked that it’s mid-July …